At Apple, one of my first projects was to design the online support experience for the first iPhone in 2007. This started with the product support page and extended to troubleshooting and mail assistants, as well as the repair flow and repair status email template. In addition to this blockbuster product launch came a redesign of Apple.com in the new "Everest" style as well as the elevation of Support to a top-level tab on the site.
In 2010, to coincide with the launch of the original iPad, I led the redesign of the product support pages, which was part of another Apple.com revamp to a more touch-friendly design.
The framework of that design from 2010 still runs strong in today's product support pages.
